Enjoy FREE SHIPPING across Canada Oct 15th-31st {Discount applied at checkout; min. $25 purchase}

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Shipping

We aim to process and ship your order 2-7 days from date of order (unless otherwise specified).

Shipping rates within Canada include tracked shipping. Please note that our Free Shipping On Orders Over $150cad Offer does not apply to wholesale purchases and applies to orders over $150cad BEFORE taxes and shipping.

Our Free Shipping Email List Sign-Up Offer applies to new customers only and can only be used one time per customer. Note that orders shipped with Free Shipping Email List Sign Up code will be shipped via either Canada Post regular mail or Expedited Parcel (depending on the goods in your order).

Please note that "Snail Mail" shipping within Canada {and internationally} refers to regular mail sent via Canada Post and does not include a tracking number.

Local Calgary Pickup orders will be notified of pick up instructions via email when order is ready for pick-up. Pick-up location is in the central Calgary.

International orders are sent via Canada Post and may take up to 8 weeks to arrive {although orders do typically arrive earlier than 8 weeks}.

Lace Brick Design is not responsible for the rare occurrence of tracked items that state that they have been delivered but are not received by customer. We will do everything we can to work with Canada Post to investigate the location of packages that are delivered yet not received by customer. Please ensure you check your delivery location often when expecting a delivery.

Exchanges And Returns

Your satisfaction is of utmost importance to us and we are confident you will love your Lace Brick Design purchase! If, for some reason, you are not satisfied, please contact us via our ‘say hello’ page or send us an email: hello@lacebrickdesign.com.
To be eligible for a return, your item must be unused and in the same condition that you received your goods and must also be in the original packaging. Kindly contact us with your exchange and/or return request before shipping your product.

Sorry, due to the intimate nature, earrings are non-refundable.

Return postage is not covered by Lace Brick Design. Please note that you are responsible for shipping costs on return(s) of item(s). Shipping costs paid at time of transaction are non-refundable. If you are shipping a return item, you may wish to consider using a trackable shipping service and/or purchasing shipping insurance. 

Return address:

PO BOX 37043 MAYLAND HEIGHTS CALGARY ALBERTA T2E 8V1

Kindly contact us to arrange exchange. Exchanged item{s} can be shipped back to us {return postage is not covered by Lace Brick Design}. Shipping for the replacement item will be happily covered by Lace Brick Design.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

Care instructions:

Our products are made of high quality materials and we want your Lace Brick Design goods to last as long as possible. Here are some ways to get the most out of your beloved Lace Brick Design goods.

Remove earrings before swimming and bathing.

Avoid contact with water.

Handle with care.

Wash all clothing in cold water and hang to dry.

Do not iron over print.

Do not dry clean.

Do NOT place enamel mugs or water bottles in microwave. See instructions in package.

Privacy Policy

PRIVACY STATEMENT

When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. We use a third party provider, Mailchimp, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see Mailchimp’s privacy notice.

The Lace Brick Design website uses a third party service to help maintain the security and performance of the Lace Brick Design website. To deliver this service it processes the IP addresses of visitors to the Lace Brick Design website.

We use a third party service, Shopify, to publish our blog. We use a standard Shopify service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. Shopify requires visitors that want to post a comment to enter a name and email address.

When someone visits Lace Brick Design, we use a third party service, Google Analytics and Facebook Pixel, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site and purchase activity made. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google or Facebook to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

We keep our privacy notice under regular review. This privacy notice was last updated on September 4, 2019.

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@lacebrickdesign.com

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Privacy Statement (https://www.shopify.com/legal/privacy)

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact hello@lacebrickdesign.com or send mail request to:

PO BOX 37043 MAYLAND HEIGHTS CALGARY ALBERTA T2E 8V1

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